Hi, I got a subscription for creative cloud a few months ago but I didn't download it at the time. My subscription is still up to date. I have tried to download creative cloud and photoshop. I get a message telling me photoshop is downloading but doesn't download at all. How can I fix this? Troubleshoot installation of Adobe Photoshop Elements or Adobe Premiere Elements installation on Mac OS. If the update isn't listed, then contact Adobe or the manufacturer of your third-party software or hardware. Choose Installer Open Disk Utility. On Mac OS 10.6, choose Utilities Disk Utility. In Photoshop CC, Adobe has added a new option for resetting the preferences. The option is found in the Preferences dialog box. To open the dialog box, on a Windows PC, go up to the Edit menu at the top of the screen, choose Preferences, and then choose General. On a Mac, go up to the Photoshop CC menu, choose Preferences, then choose General.
- Why Isnt My Adobe Photoshop Download Opening On Mac Os
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Why Isnt My Adobe Photoshop Download Opening On Mac Os
How to fix Creative Cloud desktop app when it won't open
If the Creative Cloud desktop app won't open and displays any of the following messages, follow the instructions in the message.
- Your apps are taking longer than usual. Relaunch Creative Cloud or restart your computer and try again.
- Loading applications seems to be taking longer than usual.
- Creative Cloud seems to be taking longer than usual to initialize.
If the Creative Cloud desktop app still won't open, try the solutions below until resolved.
Quit the Creative Cloud desktop app in one of the following ways, depending on the version you have installed:
Click the three vertical dots icon in the upper-right corner and choose Quit.
Close all applications that are open on your system.
Restart the computer and launch the Creative Cloud desktop app.
Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.
Sign in to the Creative Cloud website to begin downloading the Creative Cloud desktop app.
Double-click the downloaded file to begin installation:
macOS:Creative_Cloud_Installer.dmg
Windows:Creative_Cloud_Set-Up.exe
Follow the onscreen instructions to complete your installation.
Why Isnt My Adobe Photoshop Download Opening On Mac Windows 10
Why Isnt My Adobe Photoshop Download Opening On Macbook Pro
Quit the Creative Cloud desktop app in one of the following ways, depending on the version you have installed:
Click the three vertical dots icon in the upper-right corner and choose Quit.
Browse to the following location based on your operating system.
The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.
/Users/<user folder>/Library/Application Support/Adobe/OOBE
The Users<user folder>Library is hidden by default for macOS 10.7 and above. See Access hidden user library files | Mac OS 10.7 and later for instructions to access it.
Delete all the files within the OOBE folder, but do not delete the folder itself.
Restart the computer and launch the Creative Cloud desktop app again.
Note:
The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt while launching.
If you are on an older operating system, upgrade it to the latest one. The latest version of the Creative Cloud desktop app is supported only on the following operating systems:
- Microsoft® Windows 10 (64 bit only)
- macOS v10.12 and later
Sign in to the Creative Cloud website to begin downloading the Creative Cloud desktop app.
Double-click the downloaded file to begin installation:
macOS:Creative_Cloud_Installer.dmg
Windows:Creative_Cloud_Set-Up.exe
Follow the onscreen instructions to complete your installation.
